Shipping policy
Shipping Methods & Carriers
We partner with reliable international couriers to ensure your order arrives safely and on time.
In some cases, your local postal service may handle the final delivery.
We ship worldwide, but please note that we do not deliver to P.O. boxes or APO/FPO addresses.
Shipping Costs
We do not offer FREE standard shipping on all orders, with no minimum purchase required.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with:
- Your tracking number
- A link to monitor your shipment
Please allow up to 48 hours for tracking updates to appear after dispatch.
Shipping Updates
If you haven’t received a shipping confirmation immediately, don’t worry — your order is still being processed.
Your delivery will arrive within the estimated timeframe provided at checkout.
Order Changes
Need to update your order details? Contact us as soon as possible at kwanelepoulten@gmail.com
Please note:
- Changes cannot be guaranteed once an order has been processed
- Custom or pre-order items cannot be modified after confirmation
Missing Deliveries
If your tracking shows “delivered” but you haven’t received your package:
- Check with your local courier or postal service
- If the issue persists, contact us at kwanelepoulten@gmail.com and we’ll assist you
Taxes & Duties
Most customers will not incur additional fees.
However, depending on your country’s regulations:
- Import duties or VAT may apply
- These charges are the responsibility of the customer
Any applicable sales tax will be calculated at checkout where required.
Contact Us
If you have any questions about shipping, delivery times, or your order, feel free to reach out to our support team a